Complaints Procedure

Effective Date: March 2026
Last Updated: March 2026
Publisher: Mayleven Global Media Corp

1. Overview

The Continuum Times is committed to maintaining high editorial standards and welcomes feedback from our readers. If you believe our journalism has breached our Editorial Standards, this procedure explains how to lodge a complaint and how we will handle it.

2. What Can Be Complained About

We can investigate complaints about:

• Factual inaccuracies in our reporting
• Unfair treatment or lack of balance
• Breach of privacy or dignity
• Conflicts of interest
• Inadequate correction of errors
• Failure to allow right of reply

3. What Cannot Be Complained About

We cannot investigate complaints about:

• Matters of opinion or editorial judgment
• Matters that are the subject of legal proceedings
• Complaints about content from third parties or user-generated content
• Complaints about advertising or sponsored content (see Advertising Policy)

4. How to Lodge a Complaint

Complaints should be submitted in writing within four (4) months of publication of the article in question. Please provide:

• Your name and contact details
• The article title and publication date
• A clear description of your complaint
• Details of any harm caused
• Any supporting evidence

Submit complaints to: [email protected]

5. Initial Response

We will acknowledge receipt of your complaint within five (5) working days and provide an initial response within ten (10) working days. We may request additional information from you to help us investigate your complaint.

6. Investigation

We will investigate your complaint thoroughly and impartially. We will contact the journalist or editor responsible for the article and give them the opportunity to respond to your complaint. We will consider all relevant evidence and information.

7. Outcome

We will provide a detailed response to your complaint within twenty (20) working days of receipt, or as soon as reasonably practicable. Our response will:

• Explain our investigation findings
• Confirm whether we uphold or reject your complaint
• If upheld, explain what action we will take (e.g., correction, clarification)
• Provide information about further steps if you remain dissatisfied

8. Corrections and Clarifications

If we uphold your complaint, we will publish an appropriate correction or clarification. See our Corrections & Clarifications page for details of how corrections are published.

9. Further Steps

If you are dissatisfied with our response, you may refer your complaint to the Independent Press Standards Organisation (IPSO) if we are a member, or to another relevant regulatory body. You retain all rights under UK law, including the right to pursue legal action if appropriate.

10. Contact

For questions about this procedure, please contact: [email protected]

This Complaints Procedure is subject to periodic review and may be updated as this publication is in its Beta phase.